Terms of Use

A tool the agency uses to receive and answer public records requests. Using it does not create any relationship with the software vendor, and the vendor is not a party to your request.

Accuracy

Give contact details that work. A request cannot be answered if the agency cannot reach you.

One person per account

Do not share credentials. Requests submitted from an account are attributed to its owner.

Keeping it secure

You are responsible for your password. Tell the agency if you think your account has been used by someone else.

The portal exists to make records requests. Do not use it to:

Attack or probe the system

Attempting to gain access to data that is not yours, or to disrupt the service for others.

Submit automated volume

Scripted or bulk submissions that interfere with the agency’s ability to answer genuine requests.

Impersonate

Submitting requests in someone else’s name.

Upload harmful files

Malware, or content the agency has no lawful basis to hold.

No uptime promise to requesters

The portal may be unavailable for maintenance or because of faults. Statutory deadlines are the agency’s obligation and are not affected by the portal being down.

If you cannot submit

Contact the agency directly. A portal outage does not remove your right to request records.

About your records

Fees, timing, and anything withheld are the agency’s decisions. Raise them with the agency, and use whatever appeal route the law gives you.

About the software

Faults, access problems or a concern about how the platform handles data go to the vendor.